Aquarius Scuba is an AUTHORIZED Dealer for all of the SCUBA Equipment and Dive Gear we sell. We DO NOT sell "Gray Market" Diving Gear. This means you can buy with confidence knowing that you will receive FULL WARRANTIES from the manufacturers when you purchase your Dive Supplies from Aquarius Scuba.
We are not responsible for shipping delays beyond our control. Please note that we occasionally offer Free Shipping Ground Shipping on certain products from time to time. If our system shows "Free" on other options please understand it is a limitation we are working on. If you require faster shipping then note that in the check out area and we will verify the amount. Thanks for your Business.
Ordering Online with us is safe and secure!
This online system is 100% secure. When you purchase an item your card will be charged at the time of the transaction.
We encourage you to feel comfortable using your credit card to make purchases on our site. We guarantee that every transaction you make at Aquarius Scuba will be safe.
Aquarius Scuba uses safe technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
We understand that occasionally a product you purchase from us may need to be exchanged or returned. In order to have this process run as smoothly as possible you need to follow the steps below
- Make sure the Item is a returnable as noted in the Satisfaction Guarantee, i.e. new and in original manufacturer packaging with tags attached to be received in our warehouse within 30 days from the day you received the item as confirmed by the shipper. (Special Order items are non-returnable) (Clearance Item Policy is 14 Days and a 75% Credit toward another purchase.
- Send us an E-Mail request for a Return Authorization Number including your order number and name.
- Write your Return Authorization Number (RA) clearly on the outside of the package with a copy of your order receipt with your exchange requirements or return request. Send the package to us via the best method available in your area to (we are not responsible for shipping charges) :
Aquarius Scuba Diving Centre
4020 Dundas Street West
- When your properly authorized pre-paid package is received at our store, we will mark the date received on the package and inspect for condition. Any items that are returned and determined to be used will be: A.) Returned at purchaser's expense. B.) Charged a restocking fee based on resale condition, wetsuits must be rolled not folded or crumpled into box as creases do not come out and will incur a restocking fee depending on the damage. Aquarius Scuba reserves the right to change any of these policies without prior notice If everything is OK your RMA# is approved and sent to shipping for an exchange or Accounting for a refund based on the above mentioned criteria. Please allow 7 to 15 working days for refund to be processed.
The store credit or refund amount will be the full purchase price of the item without any restocking/handling charge. (shipping is not refundable). The item must be in its original (new)* condition and packaging and prior authorization (RMA#) must be arranged by email. There will be a 25% restocking/handling fee of any properly authorized return item price if received later than 30 days. If an (RMA#) is not received then there will be a 25% restocking fee of the purchase price or refusal of package at our discretion. After 30 days of receipt we cannot accept returns or exchanges. All shipping charges are the purchaser's responsibility
*New is defined as unused, original manufacturer packaging and attached tags or a combination of both.
**Used is defined as worn or obvious signs of wear, no attached tags, not original packaging or a combination of all.
All in-stock orders will be shipped within 48 hours(excluding holidays & weekends) many times same day and will be at your door usually in 7 to 10 days Out of stock orders will usually ship within 5-10 business days. If you request to receive your order in less than 14 days from now, we will do our best to accommodate and if we can't we will offer an alternative.
If an item is not is stock and on back order or discontinued the customer will be offered an alternative or substitution. If not acceptable and the product is part of an order with items that are available then the cancellation policy will still be followed.
Due to manufacturer regulations we cannot publish selling prices of a limited number of our products. Those products show a ‘Call Store for Pricing’ label. If you purchase any of these items we will assume you have retrieved the selling price. You will pay for shipping.
Every item we sell is carefully inspected before it is shipped. If merchandise is defective, damaged or wrong upon receipt please contact us immediately after your package arrives so we can make arrangements to process a claim with the manufacturer or send the correct product out.
Return shipping charges cannot be refunded. All claims MUST be made within 2 days of receipt of order.
Multiple Purchase and Commercial Use: Any identical item purchased in quantities of more than 2 will be excluded from the 30 day money back guarantee. We suggest buying one to verify fit, usability etc. before buying multiple items. Any item purchased for commercial use will not be warranted for damage resulting from commercial use.
Replacement items for products that were shipped incorrectly will be sent on return of the incorrect merchandise sent.
Customer must be sure to communicate correct shipping address to Aquarius Scuba. All shippers charge a fee if an incorrect address has been provided. These fees will be transferred to the customer, only if the customer provided the incorrect ship-to address.
We use security measures to protect against the loss, misuse and alteration of data used by our system.
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to firstname.lastname@example.org
By completing your order you verify that you will not hold Aquarius Scuba, its affiliates, suppliers or owners responsible in any way from injuries or complications that could occur from products purchased, received or given through this site and that you agree with our pricing policies for products that we cannot advertise due to manufacturer regulations and policies as set forth in the FAQ and Policies page. Policies are in force from date of purchase.